Wrapit latest news on financial difficulty

Dear NewlyWeds-UK reader... below is the latest news from Wrapit. Please do not contact us about any problems with Wrapit as we are not part of the same company, we are an online wedding magazine and just reporting this information for your benefit.

Wrapit Latest News – Monday 28/07/08 13.00

Last week there was some speculation in the press that Wrapit was in financial difficulty. As a result of recent events beyond our control we have had difficulty fulfilling some of our wedding list orders. However we are working with advisers and several interested investors to find a solution quickly.

We can't tell you how sorry we are that you have become embroiled in this difficult situation at a time which should be a very happy one for you. We are doing our best to resolve the situation as soon as possible and believe that there is a realistic chance that we will be able to complete our wedding list orders, as normal. However, we won't know for certain until the end of this week.

Please know we are doing all we can and will keep you posted with progress via regular updates here on the website.

There’s not much more that we can say right now. However, we have included below the answers to most of the frequently asked questions from both gift purchasers and couples.

For all press enquiries please email PressEnquiries@wrapit.co.uk

For enquiries please email WeddinglistEnquiries@wrapit.co.uk

Wrapit’s advice to couples

Your wedding list
Although gift reservations can still be made on our website, no funds are actually being processed. Instead data will be securely held until we are in a financial position to process the purchase.

If you would like to ask your guests not to make any further purchases from your wedding list, please log in and alter your welcome message (or 'message to guests') on your Wrapit homepage to that effect.

Your guest's money
If you paid using any credit card, Amex or Visa debit card, you will be able to claim a full refund. However, it is necessary to wait until the gift should have been delivered before making a claim.

Refunds
We're afraid no refunds can be processed at the moment. But they will be a priority as soon as we are in a position to do so.

The Showrooms
We will not be setting up any more wedding lists this week, therefore our showrooms will not be open.

Warehouse stock
If there are items in our warehouse which have been allocated to you, these will be delivered to you in the normal way. However, if you would prefer to come to the warehouse to collect them yourself, we will be happy to help you.

We have set up a special number to call to arrange collection times 020 8877 5816. Please note the people who will answer this number will only be able to answer questions about stock in the warehouse, and note that if you ordered your list after the 1st June, there is unlikely to be any items ready for you. The warehouse will be open from 9.30am to 6.00pm Monday-Friday.

Please do not arrive at the warehouse without an appointment.

Customer Service
Please understand that we are inundated with questions about individual wedding lists and currently have no further answers than are detailed on this page. Therefore we would be extremely grateful if you would be patient until the end of this week. In the meantime, we will update the website daily and send out emails whenever we have news. If you have to contact us please email weddinglistenquiries@wrapit.co.uk and we will try and get back to you as soon as we can.

Wrapit's Advice to guests

Can I claim my money back if the gift I bought was not delivered?
The answer, for most people, is 'yes'. Unless you used a Switch/Maestro card to make the purchase, your card company will give you a full refund once you can demonstrate that the gift was not delivered in the timeframe promised by the retailer. In our case, this is roughly 12 weeks after the relevant wedding. All you need to do is contact your card issuer and claim the refund. They will do the rest.

You may have read that these refunds only apply to purchases over £100. The Consumer Credit Act only requires card companies to cover purchases over £100, but the card companies, in fact, provide this cover for any purchase.

You may also have read that claims must be made within a limited timeframe. The time limit is six months from when the gift should have been delivered. This, in practice means that you will have at least nine months from the wedding date to claim your chargeback.